Hosted by Northeast Colorado RETAC (NCRETAC)

The Trauma-Informed EMS Investigations Webinar is a free national CME event designed for EMS leaders, quality professionals, and regulators seeking to strengthen investigative integrity while protecting professional well-being. This session explores how trauma-informed approaches improve accountability, documentation reliability, and organizational culture in EMS and trauma systems.

Presented by Gabriele Mroz, AEMCA, ACP, MAL-H
With support from

 

• • 📅 Date: Tuesday, March 3, 2026
  • 🕗 Time: 12:30 PM – 1:30 PM (Mountain Time)
  • 💻 Format: Live Webinar (Online Only)
  • 🧑‍🤝‍🧑 Audience: National (Anyone may view and join)
  • 🎟 Cost: Free
  • 🎓 CME: Available (UCHealth | AMA PRA Category 1 Credit™)
  • 🎥 Recording: Yes (available to registered participants after the live session)
  • 🖥 Platform: Microsoft Teams

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Trauma-Informed Investigations in EMS & Trauma Systems

Investigations are essential to accountability, quality improvement, and patient safety in emergency medical services and trauma systems. However, the manner in which investigations are conducted can unintentionally cause harm — particularly in high-stress environments where professionals are already at elevated risk of cumulative trauma.

This interdisciplinary CME session explores how trauma-informed investigative approaches grounded in trust, connection, and safety can improve both investigative integrity and the well-being of those involved. Drawing from frontline paramedic experience, regulatory oversight, and system-level quality leadership, this session examines how trauma influences memory, behavior, and communication during high-pressure interviews — and why those responses are often misunderstood.

Participants will learn practical strategies for conducting interviews, documentation reviews, and quality investigations in ways that preserve accountability while reducing unnecessary psychological injury. Trauma-informed practices not only protect individuals — they strengthen organizational culture, improve reliability of information, and build professional trust across EMS and trauma systems.

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What You’ll Learn

Participants will gain practical tools to:

• Conduct investigative interviews that preserve accountability while reducing unnecessary psychological harm
• Understand how trauma influences memory, communication, and behavioral responses during investigations
• Recognize trauma-driven responses that are commonly misinterpreted in high-pressure interviews
• Apply trauma-informed approaches to documentation review and quality investigations
• Strengthen organizational culture and professional trust while maintaining investigative rigor
• Improve information reliability and cooperation through increased psychological safety

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Who Should Attend

This national webinar is designed for:

• Paramedics and EMS supervisors
• EMS agency leaders and service administrators
• Trauma program managers and trauma system leaders
• Emergency nursing leaders
• Emergency physicians
• EMS medical directors
• 9-1-1 Telecommunicators
• Regulators, investigators, and quality professionals

If you participate in investigations, critical incident review, peer review, regulatory processes, or quality oversight, this session will provide tools to enhance investigative rigor while protecting people and strengthening systems.

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Presenter

Gabriele Mroz, AEMCA, ACP, MAL-H began her career as an Advanced Care Paramedic and has spent over two decades in prehospital emergency medical services, gaining experience in diverse roles that span frontline patient care, regulatory oversight, and quality initiatives.

After 14 years on the road as a paramedic, Gabriele transitioned into regulatory space, holding positions across all sectors that influenced the professional practice of Ontario paramedics. Her work has included leading patient care and clinical investigations at base hospitals, serving as an investigator with the Ontario Ministry of Health and Ontario land ambulance operators, and as a deputy chief of professional standards and quality assurance initiatives.

Currently, Gabriele works within Clinical Affairs at Ornge Air Ambulance as the Program Lead for Quality Improvement and Standards. She also contributes casually in several regulatory capacities, including facilitating certification reviews for base hospital, land and air ambulance service operators as part of the Ontario Ministry of Health Ambulance Service Review Team. Additionally, she provides expert consultation for civil and criminal proceedings as a paramedic subject matter expert.

Gabriele holds a master’s degree in leadership with a specialization in Healthcare from Royal Roads University. Drawing on her diverse regulatory experience, her research explores trauma-informed and psychologically safe investigative practices within Emergency Medical Service organizations.

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CME Information

This activity is provided through UCHealth and is approved for AMA PRA Category 1 Credit™. Participants should claim only the credit commensurate with the extent of their participation in the activity.

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How to Register (Microsoft Teams)

This is a free, live webinar hosted on Microsoft Teams. Registration is required to receive the connection link.

• Registration link: Register for the Webinar
• Recording: A recording link will be shared with registered participants after the session.

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Contact

📧 Questions: [email protected]
📞 Call: (970) 580-2668

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Continue Your Professional Development

NCRETAC remains committed to advancing leadership, quality improvement, and system accountability across EMS and trauma systems.

Explore additional educational and leadership opportunities:

• NCRETAC Education Committee – Regional committee advancing programs supporting EMS and trauma system excellence.
• Supervisors Bootcamp – Foundational leadership training for EMS supervisors and emerging leaders.
• Leadership Bootcamp – Executive-level training focused on culture, governance, and organizational leadership.
• NCRETAC Clinical & Professional Standards Committee – Advancing accountability, patient safety, and system performance across the region.